Torre Melina, a Gran Meliá Hotel

The hotel offers complimentary shuttle service to the city center, which is incredibly convenient. The vibe is something else, the staff's uniforms are uniquely designed, adding a touch of elegance and distinctiveness to the hotel's ambiance, they are super friendly, they clean the room twice a day, The housekeeping was exceptional; the room was always spotless.

When we arrived we received a very pleasant welcome from Alejando who made the whole welcome experience a joy. He explained everything about the property and some options he could open for us to make our experience at the property even better, (Red Level). We would highly recommend this upgrade. While the hotel is a little out of the city the team here run a shuttle several times a day into the city which is great and free for hotel guests. The property itself is modern, clean and very comfortable but it’s the staff here that make the difference. The entire team did everything they could to make our stay a very positive experience and it is one we won’t forget and we would highly recommend this property as a great place to stay and thank Alejando for all his help during our stay.

The hotel was everything that we expected and more. From the moment we arrived, Irene, the front of house host was fantastic and told us everything we needed to know. We arrived early thinking we couldn’t check in until 3pm and were told that our room was ready for us. Which was a great start to the holiday. The rooms were extremely clean and of a great size for a couple, and the hotel grounds were fantastic. They’ve recently updated the pool area, so there’s no muddy surroundings. It has been covered with artificial grass which, in my opinion, is a good additional feature as it’s no longer an eyesore for guests. The pool is also a decent size and wasn’t over crowded. All members of staff we come into contact with were extremely helpful and lastly, the decor of the interior is beautiful.

Very luxurious hotel, clean, nice location, very friendly stuff (special thanks to Emma for making everything so easy for us!).

Travelled in the winter time so did not get to enjoy the pool, however the hotel is gigantic, there is lots of space and one feels very free in the premises The staff is great in terms of politeness and managing the waiting time. The room was spacious and very clean. The bathroom was everything, beautifully decorated and fully stocked with quality toiletries. The breakfast was great, although the room where it is served was quite noisy. The subway is very close.